Cancellation policy

Cancellation Policy Private & Business

Room bookings up to 5 rooms, only with breakfast

    Cancellations can be freely made until 4 pm. on the day of arrival, then invoiced according to the confirmation.

Room bookings up to 5 rooms with 1/2 pension

    Cancellations can be freely made until 1 pm. the day before arrival, then billed according to the confirmation.

Room reservations from 5-10 rooms, 1/4 and 1/2 board

    If the booking is canceled up to 30 days before the day of arrival, the entire group can be canceled free of charge
    If the booking is canceled between 30-21 days before the day of arrival, a cancellation fee of 50% of the group is calculated
    If the booking is canceled less than 20-14 days before the day of arrival, a cancellation fee of 75% of the group is calculated
    If the booking is canceled less than 14 days prior to arrival, a cancellation fee of 85% of the group will be charged
    Cancellations of bookings on the day of arrival are calculated at 100%
    Cancellation of up to 10% of the order confirmed number of rooms can be done free of charge up to 48 hours before arrival

Room reservations 10-30 rooms both, 1/4 and 1/2 pension

    If the booking is canceled up to 60 days before the day of arrival, the entire group can be canceled free of charge
    If the booking is canceled from 60-31 days before the day of arrival, a cancellation fee of 50% of the group is calculated
    If the booking is canceled less than 30-14 days before the day of arrival, a cancellation fee of 75% of the group is calculated
    If the booking is canceled less than 14 days before arrival, a cancellation fee of 85% of the group will be charged
    Cancellations of bookings on the day of arrival are calculated at 100%
    Cancellation of up to 10% of the order confirmed number of rooms can be done free of charge up to 48 hours before arrival

Room reservations 30- 70 rooms both, 1/4 and 1/2 pension

    If the booking is canceled up to 90 days before the day of arrival, the entire group can be canceled free of charge
    If the booking is canceled between 90-61 days before the day of arrival, a cancellation fee of 50% of the group is calculated
    If the booking is canceled less than 60-31 days before the day of arrival, a cancellation fee of 75% of the group is calculated
    If the booking is canceled less than 30 days prior to arrival, a cancellation fee of 85% of the group will be charged
    Cancellations of bookings on the day of arrival are calculated at 100%
    Cancellation of up to 10% of the order confirmed number of rooms can be done free of charge up to 48 hours before arrival

Dinnerparties & Conferences

The following rates are invoiced based on the following rates. cancellation or reduction of their total arrangement

Cancellation / reduction cost
0% Up to 45 days prior to arrival
50% Until 14 - 44 days prior to arrival
75% Until 2 - 13 days prior to arrival
100% Until 0 - 48 hours before arrival


However, cancellation of up to 10% of the number of participants stated in the order confirmation can be done free of charge up to 24 hours before the event start time, in the case of events on weekends or holidays, however, only until 11.00. 10.00 the immediately preceding weekday. Unregistered or absent participants are billed at full price.